Frequently Asked Questions
What is your return and exchange policy?
We do not accept returns of Taste of The Bronx subscription boxes. All sales are final. Please clear any questions with our sales staff before you make your purchase. If you (1) received an incorrect item or size (2) are missing an item from your order (3) received the wrong order or (4) received a damaged item, please contact our sales staff at email@example.com using the same email address with which you placed your order. We will immediately send a replacement along with a merchandise return label so you may mail back the incorrect item without incurring any additional shipping costs.
How can I track my package?
Currently we do not offer tracking information on domestic or international orders. You can always email our sales staff to find out when your package was shipped.
I am shipping my order outside of the U.S. Will I be charged additional duties and taxes?
You may be subject to import duties and taxes. These additional charges are determined upon arrival in the destination country. You are responsible for these charges as we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Can I return/exchange an item I purchased at a retail store or fair?
No, we only accept returns/exchanges for items purchased online.
What forms of payment do you accept?
Our orders are processed by PayPal or Stripe. You DO NOT need to create a PayPal or Stripe account to pay for your order. We accept Mastercard, Visa, American Express and Discover through PayPal or Stripe. Upon checkout your card will be authorized for the full amount of your order, including any applicable sales tax and shipping costs. Your credit card statement will show the name “TASTEOFBX”. If you are having trouble processing your credit card payment and you are unsure whether or not the order went through, you can (1) check your email for an order confirmation or (2) contact our sales staff for verification.
Do you charge sales tax?
New York State residents must pay New York State sales tax. You can look up the current New York State sales tax with the New York State Department of Taxation and Finance's Sales Tax Jurisdiction and Rate Lookup service.
How do I cancel my order?
If you would like to cancel your order, please contact our sales staff at firstname.lastname@example.org. Your order will not be processed and your credit card will be refunded. If your order has already shipped, you will have to return your order and wait to receive your refund. Please see our return policy.
How long will it take to get my order?
Delivery times reflect how long your package will be in transit after it has been processed and shipped out. Most orders are processed within 1 – 3 business days. Taste of The Bronx subscription boxes ship 4 times a year in March, June, September and December. We do not ship on weekends or major holidays.
Domestic Orders: All domestic orders ship via USPS Standard mail. USPS Standard represents USPS First Class or Priority Mail and can take between 2 – 7 days to arrive from the ship date.
International Orders: All international orders ship via USPS International mail. USPS International represents USPS First Class International or Priority Mail International. Arrival times vary by country. If you do not receive your order 3 weeks after payment, please email our sales staff and let us know!